FAQs

FAQs

Find answers to common questions about our products, services, and more. If you need further assistance, feel free to contact us!

New-Gen Automation Limited prices may vary based on different time. Upon contacting our company for more details, we will provide you with a quotation.

Yes, we welcome bulk orders, and our MOQ is one.

We can supply documentation, including Certificates of Origin/Conformance and other export documents upon request.

  • For in stock items, our standard delivery time is approximately 1-3 days after receiving the payment.
  • For items with specified lead times, we will deliver as per the quoted lead time.
  1. We accept 100% T/T (Telegraphic Transfer) payment before shipping.
  2. For items with lead times, a 30% deposit is required in advance, with the remaining 70% balance due before shipping.
  3. If you have an agent in China, please contact us for RMB transfer options.
  1. We offer a standard one-year warranty for new and original items.
  2. If the end-user wishes to extend the warranty period, please reach out to us for additional cost details.
  1. We primarily use FedEx, DHL, TNT, and UPS for shipping.
  2. If you have existing accounts with these carriers, you can arrange shipping yourself.
  3. We also offer free shipping to your China agent.

The buyer is responsible for covering the shipping costs. We will assist you in finding an economical and fast carrier for your shipment.

  1. For RMB transfers, please contact us for our RMB account details.
  2. For USD or Euro transfers, please contact us to obtain our USD or Euro account information.