New-Gen Automation Limited will observe the 2026 Mid-Autumn Festival holiday from September 25 to September 27, 2026. During this period, we will continue supporting customers with 7×24-hour pre-sales service, after-sales service, and technical support.
As a global supplier of industrial automation spare parts, we understand that production systems may require continuous technical assistance. Therefore, our support team will remain available during the holiday.
2026 Mid-Autumn Festival Holiday Schedule
To help customers plan their orders and deliveries, please note the following schedule:
- Holiday period: September 25–27, 2026
- Customer service: 7×24 hours
- Pre-sales support: Available during the holiday
- After-sales support: Available during the holiday
- Technical support: Available during the holiday
- Shipping arrangement: Orders received from September 25 will be arranged for shipment on September 27
- Order processing: New purchase orders received during the holiday will be processed according to the post-holiday shipping schedule
Please allow additional time for shipment arrangements during the holiday period.
Shipping Arrangement for New Orders
For customers planning to purchase industrial automation spare parts, please note that new purchase orders received from September 25, 2026 will have their shipment arrangements postponed to September 27, 2026.
Our team will continue receiving and processing order information during the holiday. However, physical shipment arrangements will follow the holiday schedule.
This arrangement applies to new purchase orders received from September 25. Customers with urgent requirements are encouraged to contact our team in advance to confirm product availability and shipping arrangements.
What Is the Chinese Mid-Autumn Festival?
The Mid-Autumn Festival, also known as the Moon Festival, is one of the traditional festivals observed in China and several other parts of East and Southeast Asia.
The festival is traditionally associated with the full moon, family reunions, and expressing good wishes for family and loved ones. In the traditional Chinese calendar, it falls on the 15th day of the eighth lunar month.
Why Is the Mid-Autumn Festival Important?
The full moon has traditionally symbolized:
- Family reunion: Families gather together and share a meal.
- Togetherness: The round shape of the full moon represents completeness and reunion.
- Gratitude: People use the festival as an opportunity to appreciate family, relationships, and the harvest.
- Good wishes: Families and friends exchange greetings and wishes for happiness and prosperity.
Traditional Mid-Autumn Festival Customs
Common customs associated with the festival include:
- Eating mooncakes, a traditional festival food.
- Admiring the full moon with family and friends.
- Sharing tea and seasonal foods.
- Giving mooncakes or gifts to relatives, friends, and business partners.
- Sending Mid-Autumn Festival greetings to colleagues and customers.
Today, the festival combines traditional customs with modern family gatherings, travel, cultural activities, and business greetings.
About New-Gen Automation Limited
Established in 2014, New-Gen Automation Limited supplies industrial automation spare parts and technical support to customers worldwide.
Our product portfolio covers Distributed Control Systems (DCS) and Programmable Logic Controllers (PLC), with products from more than 20 major industrial automation brands.
Our Main Automation Brands Include
- ABB
- Bently Nevada
- Honeywell
- GE
- Yokogawa
- And other major industrial automation manufacturers
Our product range supports industrial automation applications across control, monitoring, safety, and process automation systems.
7×24-Hour Customer Support During the Holiday
Although our company is observing the Mid-Autumn Festival holiday, customers can still contact us for:
- Product availability inquiries
- Industrial automation spare-part quotations
- Model and part-number confirmation
- Pre-sales technical questions
- After-sales support
- Product documentation inquiries
- Technical support
Our team will continue providing 7×24-hour service and technical support throughout the holiday period.
Contact New-Gen Automation
For product inquiries, quotation requests, technical questions, or order arrangements, please contact us:
- WASP: +86 180 3020 5725
- Email: newgenplc@camvect.com
We appreciate your continued trust and cooperation.
New-Gen Automation Limited wishes our global customers, partners, and their families a happy, peaceful, and meaningful Mid-Autumn Festival.