Question 1: Is Our Price Competitive?
NEW-GEN collaborates with over 50 countries worldwide. As a leading supplier in China, we can provide significant discounts to customers based on market demand.
Question 2: What Is The Warranty Period?
We offer a standard one-year warranty for all new and original items.
Question 3: What Payment Methods Do We Accept?
We accept 100% T/T (Telegraphic Transfer) before shipping. For items with a lead time, a 30% deposit is required in advance, with the remaining 70% balance due before shipping. If you have an agent in China, please contact us for RMB transfer.
Question 4: What Shipping Methods Do We Use?
We primarily utilize carriers such as FedEx, DHL, UPS, BRE, etc. If you have an account with any of these carriers, you can arrange the shipping yourself. Additionally, we offer free shipping to China freight forwarders.
Question 5: What Is Our Delivery Time?
Typically, delivery takes around 1-3 days after receiving the advance payment. For items with a quoted lead time, delivery will occur as per the specified lead time.
Question 6: How Do We Package The Goods?
Our packaging process involves multiple layers of protection. Initially, the product is placed in its original box, sealed with a label. Then, we add a layer of bubble wrap to safeguard against collisions during transportation. Finally, all products are securely packed in sturdy boxes for further protection.
Question 7: How Can Customers Contact Us And Request A Quote?
Customers can inquire via email, WhatsApp, WeChat, Skype, or any preferred communication platform. Simply reach out to us, and we'll promptly provide a quote tailored to your needs.
